WHAT ARE THE MANUFACTURING TIMES?

Manufacturing times are indicated in red on the cart page where they are updated regularly according to the number of orders. They usually are around 4 weeks.

If you need your order for a specific date, do not hesitate to send me an email, I can then tell you if it is possible or not.

 

WHY HAVE THE PRICES CHANGED ON THE SHOPPING CART PAGE?

The price you pay is different depending on the country. For the countries of the European Union, the price is All Taxes Included (including VAT) while for countries outside the European Union purchases are Excluding Taxes (not including VAT).

 

I LIVE OUTSIDE THE EUROPEAN UNION, DO I HAVE TO PAY CUSTOMS FEES OR TAXES LATER?

Yes, you buy the products without VAT in my shop but you will be asked later by customs to pay the VAT applicable in your country as well as any customs fees. I therefore invite you to do some research about these taxes before making your purchase in order to avoid unpleasant surprises.

 

DO YOU SHIP WORLDWIDE?

Yes, I do! I’m shipping to any country in the world.

 

HOW LONG WILL THE SHIPPING TAKE?

Shipments are generally made by Colissimo, it takes :

  • 48h (2 working days): to Metropolitan France and Monaco as well as intra-Overseas
  • 11 to 31 days (indicative time, excluding customs processing): to overseas territories.
  • 3 to 8 days (indicative time, excluding customs processing): for international destinations.

 

ARE THE PACKAGES DISCREET?

The packages are sober, the name of the brand is not indicated on the outside of the package. In place of the sender, it is indicated only “Sigrid” and not “Sigrid Latex”.

 

DO YOU MAKE CUSTOM ORDERS?

Alterations of an existing model or the creation of a unique piece are possible. To find out if your project is possible and if the order schedule is not already complete, do not hesitate to contact me by email detailing your request.

 

DO YOU DO COLLABORATIONS?

Being a small craft business, I can’t afford to give clothes for visibility. If you are a photographer or a model and you have a specific project, do not hesitate to send me an email explaining it. I occasionally lend clothes for shootings.

 

WHAT LATEX THICKNESSES DO YOU USE?

I generally use 0.4 mm thick latex for clothing and 0.9 mm for accessories. If other thicknesses are used, they are indicated on the product pages.

 

DO YOU SELL IN STORES/DO YOU HAVE A SHOWROOM?

Unfortunately currently I do not have a showroom open to the public. However, do not hesitate to follow me on social networks, I sometimes attend fairs or events, it’s always a good opportunity to see my products.

You can also find a small selection of my products in the Trafick club‘s shop (Avenue de Tivoli 22, 1007 Lausanne, Switzerland).

 

DO YOU MAKE REPAIRS, EVEN IF THE PRODUCT DOES NOT COME FROM YOUR SHOP?

Yes, I occasionally do repairs if my schedule is not complete, even if the part comes from another designer. On the other hand, I do not repair chlorinated latex. Parts sent for repairs should be washed to remove any shine residue and powder coated with talcum powder.

To know if I can repair your product and to have an estimate, please contact me by mail, attaching photos of the problem.